ARQR360

Refund Policy

When you get your money back, and when you do not. Written plainly so there is nothing to argue about later.

Last updated 11 September 2026

The build fee

The build fee pays for work made specifically for you: your products, modelled to your measurements. That shapes the rule.

• Before we start modelling. A full refund, no reason needed. Email us and it is done.
• Once modelling has begun. Not refundable, because the work is bespoke and cannot be resold to anyone else. We will tell you when we start, so you always know which side of that line you are on.
• If we cannot deliver. A full refund. If your photographs turn out not to be workable and we cannot get to a catalogue we would be willing to put our name on, that is our problem, not yours, and you get everything back.

The monthly fee

Cancel whenever you like. Your catalogue stays live to the end of the period you have already paid for, and then comes down.

We do not refund part of a month. We also do not bill you again after you cancel, and we do not require notice.

If the catalogue is not what we agreed

Tell us. If a model is wrong, the wrong size, or not what you asked for, we fix it at no cost. That is not a refund question, it is us finishing the job properly, and there is no time limit on a mistake that is ours.

How to ask

Email info@arqr360.com from the address on the order and say what you want refunded. We will reply within two working days, and where a refund is due we will send it back to the card or account it came from within ten working days.

Depending on where you are, your bank or card issuer may take a few days more to show it. That part is out of our hands.

Before you raise a chargeback

Please email us first. A chargeback takes weeks and freezes the conversation; an email usually settles it the same day. We would rather refund you than argue with a bank.

Your legal rights

Nothing on this page takes away a right you have under the consumer law where you live. Where that law gives you more than this policy does, that law wins.